Seedha jawab: har review ka jawab do, customer ka naam lekar, unki baat ka zikr karke, aur chhota rakho. Hindi mein jawab dene se Hindi bolne wale customer ko lagta hai ki aap unki baat samajhte ho.
Hindi mein jawab kyun dein?
Aapke bahut se local customers Hindi mein sochte aur likhte hain. Unki bhasha mein jawab dena zyada apna lagta hai. Jo log review padhne aate hain, woh bhi dekhte hain ki business customers ki baat sunta hai.
5-star review ka jawab kaise dein?
Garam aur personal rakho. Example:
“Priya ji, bahut shukriya! Khushi hui ki aapko hamari Dal Makhani pasand aayi. Phir zaroor aaiyega.”
Dhyaan rakhein: naam lo, jo cheez unhone likhi uska zikr karo, aur dobara aane ka nyota do.
1-star review ka jawab kaise dein?
Maafi maango, bahana mat banao, aur baat seedhe karne ka rasta do:
“Rahul ji, hume afsos hai ki aapka anubhav acha nahi raha. Hum ise theek karna chahte hain. Kripya hamein seedhe call ya message karein.”
Public jawab mein kabhi customer ki private jaankari (phone, bill amount) mat likho.
Review maangte waqt ek zaroori baat
Review har customer se maango, sirf khush customers se nahi. Google ki policy selective tareeke se achhe reviews maangne ki izaazat nahi deti, aur review ke badle discount ya gift dena bhi mana hai.
Reveaxa kaise madad karta hai
Reveaxa har naye review ka Hindi aur English mein draft likhta hai. Aap padhkar approve karte ho, tabhi jawab post hota hai. Review management dekhein.
Reveaxa guide reference: RVX-B-google-review-reply-hindi