The rule I use
AI is good at a first draft and bad at knowing your shop. So I let it draft, and I decide. Everything below follows that rule. I also tell customers when AI helped write something, because Google asks that readers can find out how content was made and why.
The seven jobs
- Review replies. The AI drafts a reply in the language of the review. You read it, edit it and approve it. Check: does it name the real complaint, and does it promise nothing you cannot do?
- Hindi and Hinglish posts for social media. Check: read it aloud once, and remove any claim or number you cannot prove.
- Procedures. Describe how your staff open the shop or handle a refund, and let the AI turn it into steps. Check: walk through the steps with the person who does the job.
- Invoice and proposal layout. The AI arranges the details you give it. It should never work out tax. Check: add up the figures yourself and show the invoice to your CA.
- Answers from your own documents. Staff ask a question and get an answer with the document it came from. Check: if there is no source, the answer should say so.
- Ranking job applicants against your must-haves, with names hidden from the AI. Check: you meet the people; the AI never contacts anyone.
- Notes on a competitor. Anything the AI says from its own memory is marked unverified. Check: open the competitor's page yourself.
What it should never do alone
Post in your name without your approval, promise a refund or a date, give medical, legal or tax advice, share a customer's private details, or write a statistic nobody can source. Google says text mass-produced without human oversight counts as little effort, and the same is true for your customers: they can tell.
Start small
Pick one job this week, run it for seven days, and keep a note of how often you had to fix the draft. If you fix it every time, the job is not ready to hand over. If you fix it only now and then, keep the habit of reading everything before it goes out, because the day you stop reading is the day a mistake reaches a customer. Share the list with your staff so everyone knows which jobs the AI drafts and who is responsible for approving each one.
Pick one job from the list and try it for a week.
How this post was made: an AI drafted it from the official pages listed under Sources, every figure was checked against those pages, and the Reveaxa team approved it before it was published. Our own advice is marked as such. If a source changes, we update the post and its date.
Reveaxa guide reference: RVX-B-seven-jobs-a-shop-owner-can-hand-to-ai